Refund Policy

Thank you for shopping at Orange Crest Apparel. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Refunds

You have 30 calendar days to return an item from the date you received it. To be eligible for a refund, your item must be unworn, unused, with tags still attached, and in the same condition that you received it.

Return Process

1. Contact Us: Before returning any item, please contact our customer service team at Support@orangecrestllc.com to initiate the return process. We will provide you with further instructions on how to proceed.

2. Packaging: Please ensure that the item is securely packaged to prevent any damage during transit.

3. Return Shipping: The customer is responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Inspection: Once we receive your returned item, our team will inspect it to ensure that it meets our return criteria. If the item is deemed eligible for a refund, we will process the refund to the original method of payment within 7-9 business days.

Exceptions

Please note that certain items are not eligible for return or refund, including:

• Items marked as final sale

• Intimate or sanitary goods

• Customized or personalized items

• Gift cards

Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at Support@orangecrestllc.com. We are here to assist you and ensure that you have a positive shopping experience with us.